Refund policy
RETURN POLICY
If you need to return any item for a refund, please reach out to Slayfit Customer Service at slayfitnessapparel@gmail.com. Briefly explain the reason for the return and provide your order number and shipping zip code.
ALL returns are refunded in the form of e-gift card credits equal to the value of the item being returned – original shipping fees, taxes, and handling charges are non-refundable. Customers are responsible for all return shipping charges except for items damaged in transit. To expedite the return process, return shipping fees, taxes, and handling charges are deducted from the value of the e-gift card refund.
Return item must include its original packaging and invoice, with tags intact – failure to do so will render item ineligible for return and no refund will be provided. Products must not have been worn, altered, washed. Products must not show signs of use - including visual stains such as deodorant or cosmetic stains, or scents such as perfume/deodorant. If products show any type of signs of wear, damage, scents, or alterations when returned, you will not receive your exchange or a refund. Note: Slayfit Booty Bands are non-returnable/refundable.
Your packages are shipped based on the information entered on the checkout page when the original order was placed. Accordingly, Slayfit is not liable for items lost/stuck in transit or delivered to the incorrect address (or other delivery errors) resulting from incorrect shipping information. Order confirmation emails are sent upon placement of each order to enable our customers to review and correct any incorrect shipping information entered on the checkout page prior to the order being processed and shipped. Incorrectly shipped packages that are returned to us will be refunded in in the form of e-gift card credit equal to the value of the item returned – original shipping fees, taxes, and handling charges are non-refundable. We do not accept returned international packages, so returns resulting incorrect international shipping addresses will be not be refunded in any form.
If you believe your package has been lost for other reasons (postal/shipping carrier error, etc.) please contact the postal/shipping carrier for the latest tracking information on your order, and notify us of the situation by reaching out to Slayfit Customer Service at slayfitnessapparel@gmail.com. We will assist and advise thereafter in determining whether the package is lost or simply delayed in transit. Postal/shipping carriers typically require up to 3 weeks to locate lost packages. Accordingly, Slayfit encourages/requires customers to let 10 days pass after filing a claim, in the event that the postal/shipping carrier successfully locates the lost package, prior to issuing a refund in the form of e-gift card credit (inclusive of original shipping fees, taxes, and handling charges). Refunds for items lost in transit require a signed statement from the customer, indicating that the customer did not receive the order. Processing of refunds for lost packages may require up to 2 to 3 weeks.